Difficult People
Introduction to Understanding Difficult People
Have you ever tried to deal with someone and left feeling frustrated, or angry, or upset?
After dealing with a difficult (hard to get along with) person, have you ever experienced any of the following thoughts?
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He’s a real pain.
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He’s impossible to talk to.
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She’s so damn unreasonable.
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She’s impossible to understand.
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I just don’t understand what is going on with them.
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Can’t they understand plain language?
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Why don’t they just talk in plain language?
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And on and on and on …
Would you like to understand why some people bring out those thoughts?
Would you like to know how to deal with the people who cause those thoughts?
This workshop will present the following:
Characteristics & impacts of “Difficult People”
Tactics for Working with “Difficult People”
Why others might consider us to be “difficult.”
How to De-stress after dealing with “Difficult People.”
In this brief workshop you will gain some understanding of why some people may seem “difficult” and how to effectively deal with them.
Dealing with Difficult People
This full day, in-depth workshop/seminar expands on the Introduction to Understanding Difficult People workshop.
Morning Session
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Takes a more thorough look at the information covered in the Introduction to Understanding Difficult People presentation.
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We will investigate why some people are difficult, what makes some people seem like they are difficult, and why we might appear difficult to others.
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Language and other communication challenges
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Generational differences
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Cultural norms, expectations, and differences
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Societal changes
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Afternoon Session
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Review and analysis of “Case studies” in dealing with difficult people
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Formation of “Breakout groups” to
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analyze situations
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make recommendations
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present findings
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Activities to put into practice the suggestions discussed
Participants in this workshop will understand why some people may appear to be difficult and learn some techniques for dealing with those people. These techniques will help you develop more beneficial and profitable relationships.