© 2019 by Positive Concepts, Inc

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Customer Service

There are, undoubtedly, many courses that deal with customer service issues. Many of these courses essentially address dealing with a customer who is dissatisfied or upset with the product or service purchased or with the salesperson they dealt with.

This course focuses more on avoidance of creating an upset or dissatisfied customer. This course will address such things as understanding a customer’s real needs, wants, and desires. Also, in recognizing the potential differences in real needs, wants, and desires between different demographic groups (age, gender, marital status, and so on).


Note: Due to the nature and scope of materials covered, it is not possible to adequately present this course in less than three days.





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